Service Transparency
Service Limitations
DPD provides fraud-risk insights to support merchant decision-making. It does not guarantee outcomes, replace merchant judgment, or eliminate operational risk.
1. Nature of the Service
DPD is a decision-support platform designed to help e-commerce merchants identify potentially risky cash-on-delivery orders before they are processed or shipped.
The platform provides risk intelligence based on available operational signals. It is not a law enforcement tool, identity verification authority, or guarantee system.
2. No Guarantee of Fraud Prevention
No system can fully eliminate fraud.
DPD does not guarantee that all fraudulent, abusive, failed, or risky orders will be detected, flagged, or prevented. The platform is designed to reduce exposure to risk, not to remove it entirely.
Merchants should continue to apply their own review processes, internal policies, and operational controls when managing orders.
3. Probabilistic Scoring
Risk scores produced by DPD are probabilistic in nature. They represent a level of estimated risk based on available signals and patterns, not a definitive statement of fact.
- A low-risk score does not guarantee successful delivery or customer reliability.
- A high-risk score does not prove fraud or misconduct.
- Scores should be treated as operational guidance, not as final judgment.
4. Data Dependency
The relevance and accuracy of DPD insights depend on the quality, quantity, and availability of the data processed by the platform.
- Incomplete, delayed, or inaccurate data may affect scoring quality.
- New or previously unseen phone numbers may have limited signal depth.
- Signals may evolve over time as new information becomes available.
As a result, risk outputs should always be interpreted within the broader operational context of the merchant.
5. Merchant Control
The merchant always makes the final decision.
DPD does not approve, block, reject, or enforce order decisions. It provides insight only. Every operational action remains under merchant control.
Merchants remain solely responsible for deciding whether to verify, review, hold, accept, or reject an order.
6. External Factors
Order outcomes may be influenced by factors outside the scope of the platform and unrelated to the risk score itself.
- Delivery and logistics conditions
- Carrier delays or handling quality
- Customer availability at delivery time
- Payment or operational issues outside the platform
These external variables are not controlled by DPD and may impact merchant outcomes independently of the platform’s analysis.
7. Responsible Use
DPD should be used as part of a broader fraud-prevention and order-review workflow. Merchants should avoid treating a score as the only basis for important commercial decisions.
The platform is most effective when used together with merchant judgment, operational verification, and internal customer-handling procedures.