Privacy Policy

This Privacy Policy explains how DPD collects, uses, stores, and protects personal data in connection with its fraud prevention SaaS platform for e-commerce merchants.

Last updated: April 2026 DPD.ma

1. Introduction

DPD is a fraud prevention software platform built for e-commerce merchants. This Privacy Policy describes how we collect, process, and protect personal data when users access our website, create an account, use our dashboard, connect integrations, submit data for analysis, or contact our team.

We aim to process only the data necessary to operate the platform, provide fraud prevention services, maintain security, improve service quality, and comply with legal obligations.

2. Data We Collect

Depending on how the platform is used, we may collect the following categories of data:

Account data: name, email address, phone number, company name, login credentials, and account settings.
Business data: subscription details, billing information, service plan, invoices, and operational preferences.
Technical data: IP address, device type, browser type, operating system, timestamps, logs, and security events.
Service data: merchant-submitted records, order-related signals, phone-based fraud signals, API submissions, plugin data, imports, and support communications.
Usage data: interactions with the dashboard, API activity, feature usage, and other analytics related to platform performance.

3. How We Use Data

We may use personal data for the following purposes:

to create and manage merchant accounts;
to provide access to the platform, dashboard, APIs, and integrations;
to analyze fraud signals and generate risk-related outputs;
to provide customer support and respond to requests;
to manage subscriptions, billing, and service communications;
to improve platform performance, reliability, and security;
to monitor misuse, abuse, suspicious activity, or unauthorized access;
to comply with legal, regulatory, and contractual obligations.

DPD provides fraud-related support and risk insights. Final business decisions remain the responsibility of the merchant using the platform.

4. Legal Basis

Where applicable, we process personal data based on one or more of the following grounds:

performance of a contract or pre-contractual steps;
our legitimate interests in operating, securing, and improving the platform;
compliance with legal obligations;
consent, where consent is specifically required.

6. Data Retention

We retain personal data for as long as reasonably necessary for service delivery, fraud prevention, billing, support, dispute resolution, legal compliance, and security purposes.

Retention periods may vary depending on the nature of the data and the reason it was collected. Where appropriate, data may be deleted, anonymized, archived, or restricted instead of being kept in active systems.

7. Security

We apply technical and organizational measures designed to protect personal data from unauthorized access, disclosure, alteration, loss, or misuse. These measures may include encrypted transmission, access controls, secure hosting, internal permissions management, monitoring systems, logging, and incident response procedures.

While no online environment can be guaranteed completely secure, we work to maintain safeguards appropriate to the sensitivity of the services we provide.

8. Your Rights

Depending on applicable law, users may have the right to:

request access to personal data;
request correction of inaccurate or incomplete data;
request deletion of personal data in certain circumstances;
object to or restrict certain processing activities;
request export or portability of relevant data, where applicable.

Some requests may be limited where retention is required for legal, contractual, fraud prevention, billing, or security reasons.

9. Cookies and Analytics

Our website and platform may use cookies or similar technologies to maintain sessions, remember preferences, improve usability, analyze traffic, and help secure the service.

Users may control cookies through browser settings, although disabling certain cookies may affect the functionality of parts of the website or platform.

10. International Transfers

Depending on our hosting and service provider setup, personal data may be processed in countries other than the country where the user is located. Where such transfers occur, we aim to apply appropriate safeguards consistent with applicable data protection requirements.

11. Third-Party Services

Our website or platform may contain links to third-party services, plugins, or websites. Those third parties operate under their own terms and privacy policies, and we are not responsible for their separate practices.

12. Contact

For privacy-related questions, requests, or concerns, users may contact DPD through the Contact page or support channel made available on the website.