Refund Policy

1. General Policy

DPD provides digital subscription-based software services. Because access to the platform, dashboard, APIs, integrations, fraud intelligence tools, and related features may begin immediately after activation or upgrade, payments made to DPD are generally final and non-refundable except in the limited circumstances expressly described in this Refund Policy.

By subscribing to a paid plan, you acknowledge that you are purchasing access to a digital SaaS service intended for business use and that refunds are not available merely because the service was not fully used, was no longer needed, or did not produce a particular commercial result.

2. Trial and Evaluation

Where offered, a free trial (30 days) test access period to allow merchants to evaluate the platform before committing to a paid subscription.

Merchants are expected to review the available features, pricing, plan limits, compatibility, and general suitability of the service during that evaluation period or before completing a paid upgrade.

If a merchant voluntarily upgrades to a paid plan, that decision is treated as confirmation that the merchant has had a reasonable opportunity to assess whether the service is appropriate for its business needs.

3. Billing Cycles and Renewals

Paid subscriptions may be offered on a monthly, yearly, or other recurring billing basis depending on the plan made available on the platform at the time of purchase.

Unless otherwise stated, subscriptions renew automatically at the end of each billing period using the payment method associated with the account, unless the merchant cancels before the next renewal date.

It is the merchant’s responsibility to monitor billing status, renewal dates, invoices, and the payment method connected to the account.

4. Cancellations

Merchants may cancel their subscription at any time through the account settings, billing interface, or any other cancellation method made available by DPD.

Cancellation stops future renewals but does not automatically create a right to a refund for the current billing period.

Unless otherwise required by law or expressly stated in writing by DPD, access will generally continue until the end of the already paid billing period, after which the subscription will not renew.

5. Non-Refundable Fees

The following amounts are generally non-refundable once charged or once service access has started:

• subscription fees for an active billing period;
• renewal charges not cancelled before the renewal date;
• fees related to partial use, low use, or non-use of the service;
• fees paid after voluntary upgrade from a trial or free plan;
• charges incurred after the merchant gained access to digital functionality, APIs, dashboard tools, plugins, scoring features, or account services;
• payments made in connection with dissatisfaction regarding business outcomes, fraud results, order acceptance decisions, or expected platform performance.

DPD provides fraud prevention support and risk intelligence, not guaranteed commercial outcomes. Refund requests based on a merchant’s internal business results, operational decisions, or unmet expectations will generally not be approved.

6. Limited Refund Exceptions

Refunds may be considered only in narrow and exceptional circumstances, such as:

• a duplicate charge for the same subscription period;
• a confirmed billing error caused directly by DPD;
• an unauthorized transaction that is verified after reasonable review;
• another exceptional case that DPD expressly decides to approve in its sole discretion, unless applicable law requires otherwise.

Any approved refund may be full, partial, or denied depending on the circumstances, account activity, fraud checks, billing history, and applicable legal or payment obligations.

7. Review Process

All refund requests are reviewed individually. DPD may request supporting information, billing details, payment evidence, or identity verification of the account owner before making a decision.

Submitting a refund request does not guarantee approval. Except where applicable law requires a different outcome, the final decision on any refund request remains at the discretion of DPD.

8. Chargebacks and Payment Disputes

If a merchant initiates a chargeback or payment dispute without first contacting DPD to attempt resolution, we reserve the right to suspend or restrict account access while the dispute is under review.

Where permitted, DPD may provide relevant billing records, account activity logs, renewal records, and service access evidence to the payment processor or financial institution handling the dispute.

9. Contact

For questions regarding this Refund Policy or to submit a refund-related request, please contact DPD through the Contact page.